We have lost well over 30 hours going round and round in circles with support representatives.Improvements and adjustments for an enhanced customer experience. It also seems pointless when we have the hidden admin account workingĪs you can see we have been troubleshooting this for months and the frustration levels are high.Īs it stands we have a £500 graphics tablet that might as well be a £5 mouse. Group policies have been checked and all show as not configured.ĭoing a fresh reinstall is not an option as we are in the middle of a project for a client, and even if we were not, the machine has a high number of programs containing multiple plugins.
Windows 10 has been reloaded via an inplace upgrade.
Another suggestion was that the issue was down to there being no Wintab drivers in windows 10, but installingĪll of the troubleshooters have been run, sfc/scannow has been run dism has been run. Some forums suggest restarting this service, for us it makes no difference. In our case the service is set as Automatic and is running. The other popular repair is due to the Wacom Professional Service not being Lots of people with issues with Wacom tablets and windows 10 either disable windows pen and ink, but this is not an option for us as doing so kills the pens pressure sensitivity. Unfortunately we could not roll back as the old installation backup had been cleaned up. This feels like something similar, since the issue was noticed after We have had issues in the past whereby the windows 10 updates removed all application packages from certain folders that killed all the modern apps from working. the fact that the hidden admin account works and other accounts don't excludes there being a hardware or software problem. The default admin and a new user admin should have the same software profile and should both work. Starting with the clean boot and with the Wacom service enabled then the pen functions via windows pen and ink but the Wacom utilities do not detect the presence of a Wacom Tablet, even though it is listed as a Wacom tablet in device manager and in the settingsĪnd devices hardware section as a Wacom intuos pro large.
The pen does however function in safe mode as a mouse via windows pen and ink. The Wacom board relies on a Wacom service to run as a Wacom board and this service is not available in safe mode. Unfortunately safe mode is not an option. It is probably a very simple fix, that is proving very hard to find. I tried online chat with Microsoft online chat and was directed here. Help would be really appreciated as I have exhausted the support from Wacom who say clearly it is a windows 10 issue. To me there must be some priveledges that the hidden admin account has over the normal admin accounts, and somehow they are not correctly configured for the other admins and users. The drivers all report correctly installed on the other user accounts. Therefore the hardware is all ok and the drivers are installed and working for the hidden admin account. So then I tried launching the hidden admin account and it detected the intuos tablet immediately. This led me to checking the user accounts (set as administrators) so created a new user but still no tablet detected.
Just to confirm windows was ok, I ran sfc and dism, and even reinstalled the spring update to make sure. we went through this with several Wacom driver versions, none fixed the "issue".
That eliminated we went through support with Wacom and went through manual removal of all Wacom entries from the pcĪnd the registry. To check it wasn't hardware related both tablets pens and cables were confirmed as working by plugging them into the PC that was working. It is visible in device manager and the settings pages). Since the Autumn update One of the pc's tablet works, the other reports that no tablet is connected (even though Both PC's have a Wacom intuos Pro L tablet connected to them which worked fine for both machines. We have two pc's both running windows 10.